Shipping & Returns

Date of Last Revision: 31 July 2014
Shipping

NJAL and its designers aim to deliver the customer’s chosen items to the place and person of their choice, in perfect condition and in the shortest possible time. Designers selling directly from their studios provide delivery methods that are subject to a thorough quality control process by NJAL in order to ensure complete customer satisfaction.

Please order from NOT JUST A LABEL with enough lead-time to prevent any loss or disappointment resulting from the delivery time, as NJAL cannot be responsible for this. Delivery time for Items in stock is normally between 2 and 5 working days depending on when the customer’s order is processed, and the location the customer requires the order to be shipped to. For Made to Order Items delivery times can vary between 2-4 weeks from order date.

If the customer’s order cannot be delivered within the timeframe specified at the time the order is placed, NJAL will notify the customer and try to rectify the situation as quickly as is practically possible. All new orders are deemed separate and each is treated individually.

 

Dispatch

Please note that NJAL and its designers aim to dispatch all orders within 48 hours. NJAL operates Monday to Friday and not on public holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, NJAL and its designers are not responsible for any delays caused by any local customs clearance processes. If a customer has ordered several items at the same time, the products may be delivered at different times. 

 

Tax & Duties

If the customer orders goods for delivery outside of the EU or purchases items from a designer based outside of their country or trading zone, please note that the customer’s purchase may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by the customer. It is accepted by the customer that NJAL or its designers have no control over additional charges in relation to customs clearance. NJAL recommends that the customer checks with their local customs officials or post office for more information regarding importation taxes/duties that may be applicable to their online order.

NJAL ships to the following countries: Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Canary Islands, Cape Verde Islands, Cayman Islands, Chile, China, Colombia, Comoros Islands, Cook Islands, Costa Rica - San José, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome + Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan ROC, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vanuatu, Venezuela, Vietnam, Yemen.

 

Insurance

NJAL and its designers insure each purchase during the time it is in transit until it is delivered to the customer’s specified delivery address. NJAL requires a signature for any goods delivered, at which point responsibility for the customer’s purchased goods passes to the customer. If the customer has specified a recipient who is not themselves for delivery purposes (for example as a gift) then the customer accepts that evidence of a signature by this recipient (or at that delivery address) is evidence of delivery and fulfilment by NJAL and transfer of responsibility in the same way.

 

Force Majeure

NJAL and its designers shall have no liability to the customer for any failure to deliver goods they have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

 

Refunds & Returns

NJAL wants to ensure the customer’s complete satisfaction. For online purchases of in-stock items, NJAL and its designers will accept Items not worn, used or damaged for a full refund as set out below. Customer satisfaction is NJAL’s top priority, and as such it handles each query on an individual basis to the best of its ability. While NJAL hopes that the customer is delighted with their order, if they are not perfectly satisfied with the goods NJAL will happily offer a full refund or exchange. In order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all labels attached and in the original packaging. Please follow the steps below:

We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred and available. Please note:

  1. The customer must notify NJAL of their intentions to return the Item within 48 hours of delivery and apply for a RMC (Return Merchandise Code) code.
  2. Once provided with the RMC code, items must be returned within 14 days of the date of the return request. Returns outside these timeframes will not be accepted.
  3. The item is the customer’s responsibility until it reaches the designer. For the customer’s own protection, NJAL recommends that the customer sends the parcel using a delivery service that insures the value of the goods.
  4. The cost of returning the item to the designer is the customer’s responsibility.

All successfully returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. This process can take up to 30 days. With exchanges, the customer’s new item(s) will be shipped to them as soon as the designer receives its returning package and any additional payment which is required.

Please note: New and unused means that there are no marks on the item or any wear on the tags. NJAL does not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. NJAL and its designers are not responsible for any item that is not returned in the manner set forth above.

Shoes: All shoes must be tried on a carpeted surface until the customer is certain they are keeping them. Shoes should be returned unmarked and in their original, undamaged shoebox as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Intimate Apparel: Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Please be aware that items that are Made to Order are not refundable. International customs duties and sales taxes are not refunded for any shipments.

 

Gift Returns

If you have received an item from NOT JUST A LABEL as a gift you can exchange it for another item of the same value or more provided you pay the cost difference and the additional shipping, taxes, and import duties, and any additional charges which may incur as a result of exchange.