What is the return/refund policy for NJAL?
We offer customers a standard 14 day return window. Customers can request an RMA return process directly via the platform, and you will be notified via email. Return requests need to be handled by designers via your Dashboard, and you must respond to customer queries within one business day of receiving the query. It is the responsibility of the customer and seller to arrange the return delivery. Products not eligible for returns include: personalised or made to order items, personal products such as earrings and hair accessories, products that are made up in your own choice of fabric or material or are specially commissioned for the buyer (“Closed-out products”), and gift vouchers. In the case of faulty products, the customer must send photographs of the product(s) to the seller. The customer will be offered a full refund or replacement.