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Shipping & Returns
Date of Last Revision: 1 May 2011
We and our designers aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. For Items stored at the NJAL Showroom, UK and overseas orders are shipped by UPS for a speedy delivery. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please email us and we will either track your shipment for you or email you a tracking number which can be used on the UPS.
Designers selling directly from their studios provide the same method of delivery, which is subject to a thorough quality control process by NJAL in order to ensure complete customer satisfaction.
Please order from NOT JUST A LABEL with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this. Delivery time is normally between 2 and 5 working days depending on when your order is processed and the location you require the order to be shipped to.
If your order cannot be delivered within the timeframe specified at the time the order is placed we will notify you and try to rectify the situation as quickly as is practically possible. All new orders are deemed separate and each is treated individually.
Please note that we and our designers aim to dispatch all orders within 48 hours. We operate Monday to Friday and not on public holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, NJAL and its designers are not responsible for any delays caused by any local customs clearance processes.
TAX & DUTIES
If you are ordering goods for delivery outside of the EU or purchase items from a designer based outside your country or trading zone, please note that your purchase may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that NJAL or its designers have no control over additional charges in relation to customs clearance. NJAL recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
We ship to the following countries: Afghanistan, Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Belgium, Bermuda, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, India, Indonesia, Iran, Ireland, Israel, Italy, Japan, Kazakhstan, Korea, Republic of, Latvija, Lietuva, Luxembourg, Malaysia, Malta, Mexico, Mozambique, Netherlands, New Zealand, Norway, Perú, Philippines, Poland, Portugal, Romania, Russia, Saint Lucia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States, Venezuela, Vietnam, Zimbabwe.
NJAL and its designers insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by NJAL and transfer of responsibility in the same way.
NJAL and its designers shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
REFUNDS & RETURNS
NJAL wants to ensure your complete satisfaction. For online purchases, we will accept Items not worn, used or damaged for a full refund as set out below.
Customer satisfaction is our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.
We must stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all labels attached and in the original packaging. Please follow the steps below:
Simply return the item or items in their original condition within 14 days of receipt to NJAL if they were delivered from our showroom, or alternatively to the respective designer. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred and available. Please note:
- Please notifiy us and the respective designer (in case you received an item delivered by the designer) of your intentions to return the Item within 48 hours of delivery and apply for a RMC (Return Merchandise Code) code.
- Once provided with the RMA code, please seek to return items within 14 days of the date of your return request. Returns outside these timeframes may be accepted at the discretion of NJAL and the respective designer, and depending on the circumstances may only be refunded as a store credit.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
All successfully returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.
PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. NJAL and its designers are not responsible for any item that is not returned in the manner set forth above.
Shoes: All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Intimate Apparel: Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
Please be aware that items which are made by order are not refundable. International customs duties and sales taxes are not refunded for any shipments.
- GIFT RETURNS
If you have received an item from NOT JUST A LABEL as a gift you can exchange it for another item of the same value or more provided you pay the cost difference and the additional shipping, taxes, and import duties, and any additional charges which may incur as a result of exchange.
- CONTACTING US
If you would like some help when ordering, have a query a about your order or to provide us with feedback on our service, please email us or call +44 20 7193 5749 between the office hours of 10am and 5.30pm GMT Monday to Friday.
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